1. Introduction
Effective: from 1 November 2024.
These General Terms and Conditions (hereinafter "GTC") govern the terms and
conditions of ordering and purchasing products available on the website
www.unito.shop (hereinafter "the Website"). The technical information necessary
for the use of the Website, which is not included in these GTC, is provided in the
specific information available on the Website. By using the Website and by making
a purchase on the Website, the persons ordering and purchasing products on the
Website (hereinafter referred to as the "User") acknowledge and accept the terms
and conditions set out in these GTC
2. The Service Provider
Name: Vitis Vinifera Korlátolt Felelősségű Társaság (Service Provider)
Registered office.
Address for correspondence: 3527 Miskolc, Besenyői utca 8.
Representative name: Czél Mátyás
Company registration number: 05-09-035781
Name of the registering court: Miskolc Court of Justice
Tax number: 23094783-2-05
Account holder financial institution: UniCredit Bank Hungary Zrt.
Bank account number: HUF 10918001-00000122-70090003; EUR 10918001-
00000122-70090010
E-mail address: growth@unito.shop
3. Activities on the website
Online sales of the products listed on the above website, in particular, but not
limited to: furnishings, shelving.
4. Terms of use
4.1. Responsibility
The User may use the website solely at his/her own risk and accepts that the
Service Provider excludes any liability for damages caused by breach of contract,
including damages caused intentionally, by gross negligence or by a criminal act,
and excluding damages to life, body or health (excluding the enforceability of the
warranty rights indicated in section 7).
The Service Provider excludes any liability resulting from any conduct of the User,
the User is fully and solely responsible for his/her own conduct.
The User shall ensure that the use of the Website does not infringe, directly or
indirectly, the rights of third parties or the law.
The Service Provider has the right, but not the obligation, to check the content
that may be made available by the Users during the use of the website (e.g.
comments, opinions on products), and the Service Provider has the right, but not
the obligation, to look for signs of illegal activity with regard to the published
content and does not assume any liability for such. The User acknowledges that
any communication (opinion, comment, etc.) published by him on the website may
be removed by the Service Provider at its unilateral decision without giving any
reason.
4.2. Copyright
The entire content of the website (in particular: texts, images, graphic elements,
etc...) is protected by copyright and may not be used, reproduced, published or
otherwise disposed of in any way without the prior written consent of the Service
Provider.
5. Shopping on the website
5.1. Megrendelés folyamata
The Website provides Users with the detailed product presentation and online
ordering and purchasing facilities as indicated therein. On the website, the User
can choose between the different product categories by means of menus. The
products are listed in a category system. In the category "Special offers" you can
find all the products available in the store. For each product, the start and expiry
date of the promotion or the start date and while stocks last are indicated
separately. However, during the promotion period, the Service Provider does not
guarantee the availability of the promotional products for any order quantity. If a
particular promotional product is not available in the Service Provider's stock, the
Service Provider will notify the User immediately.
Click on the name of the category to see the list of products installed in it. If all the
products in a given category do not fit on one page, you can scroll by using the
numbers or arrows above and below the products. From the product list, the
detailed product page can be accessed by clicking on the product name, here you
can find out about the detailed features and price of the product you wish to order.
The service provider does not assume any responsibility for the availability of all
technical specifications of the product in the brochure.
On the website you can search for products by keyword. Product results that
match your search criteria are displayed in a list like the categories.
The selected product can be added to the basket by pressing the basket button,
and the number of items required can be set next to the button. The user can
check the contents of the basket by selecting the basket menu item. Here you can
change the quantity of the product you wish to order or delete the item. The
Empty Cart button can also be used to completely empty the cart. The User can
continue the purchase process by clicking on the Order button. During the
purchase process, it is possible to purchase as a registered user, to register and to
purchase without registration.
For registration and for purchases without registration, the User must provide the
following information: e-mail address, name, billing address and, if different,
delivery address and language used. For registration, in addition to the above
information, a username and password are required. The User will receive
confirmation of successful registration by e-mail. The User may request the
deletion of his registration by e-mail from the Service Provider, in this case, re-
registration is required to purchase as a registered User. The User is responsible
for keeping the data provided during registration (e-mail address, password)
confidential. The User shall be responsible for updating his/her data and shall
notify the Service Provider if he/she becomes aware that his/her data has been
misused by a third party. In the event of a forgotten password, a new password
can be requested on the website to the registered e-mail address. If the User has
previously registered on the Website, the order process can be continued by
entering his/her e-mail address and password.
As a next step in the ordering process, the User must choose the payment and
delivery method that suits him/her. A summary page allows the User to check all
the details previously provided and the products and quantities he wishes to
order. If everything is correct, the user can finalise the order by clicking on the
Submit Order button. You will receive confirmation of this on the website or by e-
mail. If you notice any incorrect data after the order has been confirmed (e.g. in
the confirmation e-mail), you must notify the Service Provider immediately, but
within 24 hours at the latest, however, the Service Provider does not guarantee
confirmation and delivery within the time limits set out in these GTC.
Regardless of the ordering intention, the registered User can manage his/her
registration data (modify them) and track his/her current and previous orders by
clicking on the login menu on the website.
5.2. Binding nature of the offer, confirmation
The Service Provider will confirm the User's order within 48 hours. If the User
does not receive the confirmation within 48 hours, he/she is released from his/her
obligation to bid and is not obliged to accept the ordered products. If the purchase
price of the ordered products is paid by the User prior to the confirmation and the
User does not wish to take delivery of the products due to the delayed
confirmation, the Service Provider shall immediately refund the purchase price to
the User.
The confirmation e-mail will contain the data provided during the purchase, the
order details, the name of the product(s) ordered, the purchase price, the payment
and delivery methods chosen, the order serial number, and any additional
comments made by the User regarding the order.
5.3. Establishment of the contract
The contract will be in the English or Hungarian language specified by the user at
the time of ordering. The contract shall be governed by Hungarian law. The
placing of the order shall be deemed to be a contract concluded by electronic
means and shall be governed by the provisions of Act CVIII of 2001 on certain
aspects of electronic commerce services and information society services. The
contract is subject to the provisions of the Government Decree 45/2014 (26.II.) on
the detailed rules of contracts between consumers and businesses and takes into
account the provisions of Directive 2011/83/EU of the European Parliament and of
the Council on consumer rights. The Service Provider reserves the right to apply
the aforementioned provisions to the User if he/she is considered a consumer
according to the applicable legal provisions
The contract is concluded with the confirmation indicated in point 5.3. If the
Service Provider sends a second e-mail (separate acceptance e-mail) to the User
within 48 hours in addition to the automatic confirmation e-mail, by which the
User accepts the offer, the contract shall be concluded upon receipt of the
separate e-mail of acceptance of the offer by the Service Provider.
5.4. Invoice
The Service Provider will issue an electronic invoice, which will be sent to the
User upon completion of the order.
5.5. Payment
5.5.1. Online Bank Card
5.5.2. Collect on Delivery
5.6. Pick-up, Delivery
Delivery time: products ordered online will be delivered within the estimated
delivery time indicated on the website, regardless of the delivery method. In the
event of a delay on the part of the Supplier, the Consumer shall be entitled to set a
grace period. If the Supplier does not perform within the grace period, the
Consumer has the right to withdraw from the contract. The Consumer shall have
the right to withdraw from the contract without notice if the Service Provider has
refused to perform the contract or if the contract should have been performed at
the time agreed for performance and not at any other time, by agreement between
the parties or by reason of the apparent purpose of the service. The Service
Provider shall not be liable for the Supplier's delay.
Delivery methods
5.6.1. GLS courier service with home delivery
The gross price for home delivery is described on the website.
The User acknowledges that the delivery charge is an intermediated service.
The delivery charge is subject to change in the event of a price change by the
supplier.
The delivery charge is payable in addition to the price of the product.
The delivery fee is not charged separately for certain cases or periods indicated on
the website, for certain products indicated on the website or for the order quantity
indicated on the website, as it is included in the price of the product.
Upon receipt of the product, the User must always check that it is undamaged. If
the User notices any damage to the packaging or the product, the User may
request the person who delivered the product to make a report, because the
receipt of the product and the signing of the document confirming receipt of the
product constitutes the acceptance of the quantity and quality of the product,
which means that the User may only exercise his right of withdrawal, and
therefore the Service Provider is not entitled to accept any subsequent complaints
regarding quantity and quality after the departure of the person who delivered the
product.
5.7. Product availability
If the ordered goods are not available at the time of ordering, or the product
indicated as "available for order" or "pre-order" is not available within the period
indicated on the website, the Service Provider reserves the right not to accept the
order, in which case no contract will be concluded, of which the customer will be
notified within the confirmation period indicated in section 5.2. Any payments
made previously will be immediately refunded to the User.
6. Right of withdrawal
6.1. Procedure for exercising the right of withdrawal
The provisions of this section apply only to users who are consumers within the
meaning of the applicable legal provisions (hereinafter referred to as the
"Consumer").
Within fourteen (14) days from the date of receipt of the product, or, in the case of
multiple products, the last product delivered, by the Consumer or a third party
other than the carrier indicated by the Consumer, the Consumer has the right to
withdraw from the contract with the Service Provider without giving any reason.
The Consumer is also entitled to exercise the right of withdrawal under the
foregoing during the period between the date of conclusion of the contract and the
date of receipt of the goods.
If the Consumer wishes to exercise his right of withdrawal, he must send a clear
statement of his intention to withdraw (by post or electronic mail) to the Service
Provider at the contact details indicated in point 1 of these GTC. The consumer
may therefore exercise his right of withdrawal by means of a clear declaration to
that effect or by means of a model declaration (a model declaration can be
downloaded from the website).
The Consumer shall exercise his right of withdrawal within the time limit if he
sends his withdrawal notice to the Service Provider before the expiry of the time
limit indicated above. In the case of a written withdrawal, it shall therefore be
deemed to have been exercised within the time limit if the Consumer submits his
declaration to that effect by post within 14 calendar days (up to the 14th calendar
day). In the case of the exercise of the right of withdrawal by e-mail, the time limit
shall be calculated from the date of sending the relevant e-mail message.
The burden of proving that the Consumer has exercised his right of withdrawal in
accordance with the provisions set out in this clause shall be on the Consumer.
The Service Provider shall acknowledge receipt of the Consumer's withdrawal by
e-mail, regardless of whether the Consumer has sent it to the Service Provider by
e-mail or by post.
In the event of withdrawal, the Consumer shall return the ordered product to the
address of the Service Provider indicated in point 1 without undue delay, but no
later than 14 days from the date of the communication of the withdrawal. The time
limit shall be deemed to have been observed if the Consumer sends (posts or
delivers to the courier service ordered by him) the product before the expiry of the
14-day time limit. The Service Provider is not able to accept the parcel returned by
cash on delivery.
The cost of returning the product to the Service Provider's address shall be borne
by the Consumer. The Consumer shall not be charged any other costs in
connection with the withdrawal other than the cost of returning the product.
If the Consumer withdraws from the contract, the Service Provider shall
reimburse all the consideration paid by the Consumer without delay, but no later
than 14 days after receipt of the Consumer's notice of withdrawal, and in any case
after the return of the product to the Service Provider or after credible proof of
such return, including the cost of carriage (delivery), except for any additional
costs incurred as a result of the Consumer having used a mode of carriage other
than that offered by the Supplier and specified in these GTC, with the Supplier's
express consent.
The Consumer may be held liable for depreciation of the product only if it is due to
use beyond the use necessary to establish the nature, characteristics and
functioning of the product.
6.2 In which cases is the Consumer not entitled to the right of withdrawal?
In the case of a product that is not prefabricated and that has been produced by
the Service Provider on the instructions or at the express request of the
Consumer, or a product that is clearly personalised for the User.
For perishable or short-lived products.
For sealed products that cannot be returned after opening after delivery for
health or hygiene reasons.
In respect of a product which, by its nature, is inseparably mixed with other
products after the transfer.
For the sale of a copy of a sound or video recording or computer software in sealed
packaging, if the Consumer has opened the packaging after delivery.
7. Warranty
7.1. Accessories warranty
In the event of defective performance by the Service Provider, the User may
assert a claim for warranty against the Service Provider in accordance with the
provisions of Act V of 2013 on the Civil Code.
If the User is a Consumer, he/she may assert claims for defects that existed at the
time of delivery of the product during the 2-year limitation period from the date of
receipt. If the User is not a Consumer, the limitation period for claims for defects
shall be 1 year from the date of receipt.
The User may, at its option, make the following warranty claims: request repair or
replacement, unless the performance of the chosen remedy is impossible or would
result in disproportionate additional costs for the Service Provider compared to
the performance of another remedy, taking into account the value of the service in
its faultless state, the seriousness of the breach of contract and the damage to the
interest of the rightful claimant caused by the performance of the remedy; or to
claim a proportionate reduction in the consideration, to repair the defect or have
it repaired by another party at the expense of the Service Provider, or to withdraw
from the contract if the Service Provider has not undertaken to repair or replace
the defect, or to fulfil its obligation under the Civil Code-or if the User has ceased
to have an interest in the repair or replacement. There shall be no right of
withdrawal due to a minor defect.
The User may switch from one warranty right to another, but the cost of the switch
shall be borne by the User, unless it was justified or the Service Provider gave a
reason for it.
The User shall notify the User of the defect immediately upon its discovery, but no
later than two (2) months after the discovery of the defect. The User may assert a
warranty claim directly against the Service Provider.
In the case of a defect discovered within six months of performance (i.e. delivery
or acceptance), the defect must be presumed to have existed at the time of
performance, unless this presumption is incompatible with the nature of the
defect or the nature of the product.
7.2. Product warranty
Product warranty can only arise in the event of a defect in movable goods
(product). In such a case, the User, who is the Consumer, may, at his option,
exercise his right under clause 7.1 or assert a product warranty claim if the
Service Provider is the manufacturer or distributor of the product in question. The
User accepts that the Service Provider is not always the manufacturer or
distributor of the products indicated on the Website for the purposes of product
warranty. The User acknowledges that, in the event of a product warranty claim, if
the Service Provider is not the manufacturer or distributor of the product in
question, the User may assert a product warranty claim directly against the
manufacturer or distributor.
As a product warranty claim, the User may only request the repair or replacement
of the defective product.
A product is considered to be defective if it does not meet the quality requirements
in force when it was placed on the market or if it does not have the characteristics
described by the manufacturer.
The User may assert a product warranty claim within two (2) years from the date
of placing the product on the market by the manufacturer. The expiry of this
period shall result in forfeiture of rights. In the event of a product warranty claim,
the User must prove that the product is defective.
The same defect may not give rise to a warranty claim for accessories and a
product warranty claim at the same time. However, in the event of a successful
product warranty claim, the User may assert a claim against the Service Provider
for the replacement product or the repaired part.
7.3. Guarantee
The mandatory guarantee for certain consumer products is regulated by
Government Decree 151/2003 (IX. 22.) on the mandatory guarantee for certain
consumer products. The (subject) scope of the Regulation applies only to products
sold under a new consumer contract concluded in Hungary and listed in the Annex
to the Regulation. The User acknowledges that the Service Provider's guarantee
obligation does not cover all the products indicated on the website.
The mandatory guarantee period for consumer products listed in the Annex to the
Government Decree is 1 year, starting from the date of delivery of the product to
the Consumer.
The Service Provider shall be released from its guarantee obligation only if it
proves that the cause of the defect arose after performance.
The User may not assert a warranty claim and a guarantee claim or a product
warranty claim and a guarantee claim for the same defect at the same time, but
the User shall otherwise be entitled to the rights arising from the guarantee
irrespective of the rights set out in Clauses 7.1. and 7.2.
7.4. Enforcement of warranty and guarantee claims
The User may assert his/her warranty claims by contacting:
Mailing address: 3527 Miskolc, Besenyői utca 8.
Return address: 3527 Miskolc, Besenyői utca 8.
E-mail address: info@unito.shop
8. Jogérvényesítési lehetőségek
8.1. Place, time and manner of lodging a complaint
The User may submit consumer complaints about the product or the Service
Provider's activities to the following contact details:
Mailing address: 3527 Miskolc, Besenyői utca 8.
Return address: 3527 Miskolc, Besenyői utca 8.
E-mail address: info@unito.shop
The User may send any complaint to the e-mail or postal address provided. The
Service Provider will reply to the complaint within 30 days by e-mail or post.
If the complaint is rejected, the Service Provider shall inform the User of the
reasons for the rejection.
8.2. Other enforcement options
In the event that any consumer dispute between the Service Provider and the User
is not resolved through negotiations with the Service Provider, the following
enforcement options are available to the User:
8.2.1. Complaint to the competent district office. Online dispute resolution:
https://webgate.ec.europa.eu/odr/
8.2.2. Initiation of conciliation panel proceedings
Borsod-Abaúj-Zemplén Vármegyei Kereskedelmi és Iparkamara által működtetett
Békéltető Testület
3525 Miskolc, Szentpáli u. 1.
Tel.: +36-46-501-091, 501-090
E-mail: bekeltetes@bokik.hu
http://www.bekeltetes.borsodmegye.hu
8.2.2. Initiation of court proceedings under the provisions of Act CXXX of 2016 on
the Code of Civil Procedure
9. Other
9.1. GTC, modification of prices
9.1. GTC, modification of prices
The Service Provider may modify these GTC, the prices of the products sold on the
website and other prices indicated at any time, the modification shall enter into
force upon publication on the website and shall apply only to contracts concluded
after its entry into force.
9.2. Technical limitations
Purchasing on the Website implies the User's knowledge and acceptance of the
possibilities and limitations of the Internet, in particular with regard to technical
performance and errors that may occur. The Service Provider shall not be held
liable in the event of any malfunction of the Internet network which prevents the
Website from functioning and the purchase
9.3. Privacy Policy
The provider's privacy policy is available at: www.unito.shop